Legal · terms
Fair terms, no fine-print traps.
Last updated: June 2026 · SolutionMAX · [email protected]
01Who you're dealing with
SolutionMAX ("we", "us") provides workflow automation, AI integration and web design services, plus downloadable automation packs. By ordering a service or buying a pack you accept these terms.
02Services (done-for-you projects)
- Fixed scope, fixed price. Every project starts with a written plan describing exactly what you get. That plan is the scope — changes are welcome but quoted separately.
- Works-or-free guarantee. If a delivered workflow or website does not do what the written plan says, we fix it at no cost. If we can't make it work as described, you don't pay for it. This guarantee covers the agreed scope — not new wishes, third-party outages, or changes you made yourself.
- Payment. 50% to start, 50% on delivery, unless agreed otherwise. Monthly plans (e.g. Autopilot Care, Automation Partner) are billed in advance and can be cancelled monthly.
- Your cooperation. Timelines assume you deliver access, content and feedback when we ask. Delays on your side shift the timeline, not the guarantee.
03Download packs (digital products)
- What you get: an n8n workflow file and a PDF setup guide, delivered digitally immediately after purchase.
- License: a non-exclusive, perpetual license to use the pack within your own business (or one client project, for agencies). You may modify it freely. You may not resell, redistribute or republish the pack or guide, modified or not.
- Support: 30 days of email support for setup questions is included. Setup itself is your responsibility — or upgrade to a done-for-you install.
- Requirements are yours: packs require third-party accounts (n8n, OpenAI, Google, Telegram, etc.). Their availability, pricing and terms are outside our control.
⛔ NO-REFUND POLICY — DIGITAL DOWNLOADS
All sales of download packs are final. Because the product is digital content delivered instantly, you expressly consent at checkout to immediate delivery and acknowledge that you thereby lose your 14-day right of withdrawal (art. 16(m) EU Consumer Rights Directive 2011/83/EU). Once the files can be downloaded, no refund is possible — a download can't be returned. Not sure if a pack fits? Email us before buying and we'll tell you honestly, including when the answer is "don't buy this".
04Ownership & IP
- Custom work: after full payment, everything we build specifically for you is yours — workflows, designs, code, credentials. No lock-in, ever.
- Our toolkit: generic components, templates and know-how we bring to every project remain ours and may be reused.
- Portfolio: we may mention your project (name + short description) in our portfolio unless you ask us not to. We always ask before sharing details.
05Liability
We build carefully and monitor what we're paid to monitor — but automation interacts with systems we don't control. Our total liability for any claim is limited to the amount you paid us for the service or pack in question. We are not liable for indirect damage (lost profit, lost data, third-party API changes or outages). Nothing in these terms limits liability that cannot legally be limited.
06Acceptable use
Don't use our work or packs for anything illegal, for spam, or to process data you have no right to process. We can refuse or terminate work that crosses that line, without refund.
07Disputes
Something wrong? Email us first — virtually everything gets solved with one honest conversation. These terms are governed by Spanish law; disputes go to the competent court in Spain, unless mandatory consumer law in your country says otherwise.
08Changes
We may update these terms; the version on this page at the moment of your purchase applies to that purchase.
§Legal information (LSSI-CE)
SolutionMAX (sole trader / autónomo)
Calle Creta 74, Bloque 01, Número 105
03130 Gran Alacant, Alicante, Spain
VAT / NIF: ESZ2822653Y · [email protected] · solutionmax.net